Managed Service Desk

One point of contact for all IT issues

Axia's Managed Service Desk acts as an extension of your business, giving staff a single number and email address to log every IT problem, question or request. Our engineers triage, prioritise and resolve issues quickly so your team can stay focused on their work rather than chasing technology problems.

Whether you need a fully outsourced helpdesk or co-sourced support to take pressure off an internal IT team, we tailor the service around the way your business operates.

What's included

• Unlimited remote support during agreed service hours.
• Incident logging and tracking through our ticketing system, so nothing gets lost.
• Defined SLAs for response and resolution times, with regular reporting.
• Escalation to senior engineers, networking and security specialists when needed.
• On-site engineer attendance where an issue cannot be resolved remotely.
• Proactive monitoring of servers, networks and endpoints to spot issues before users do.

Why choose Axia

We have been supporting businesses across Watford, Hertfordshire and the surrounding regions for over thirty years. Our engineers hold accreditations with the leading vendors we work with every day, including Microsoft, Dell, HPE, Fortinet, Sophos and Citrix, so you get advice and support grounded in real technical depth.

• UK-based service desk staffed by qualified engineers.
• Clear, predictable monthly pricing — no surprise charges.
• Regular service reviews to keep support aligned with your business.
• Cyber Essentials and Cyber Essentials Plus certified.

Flexible service plans

Every organisation is different, so our Managed Service Desk plans can be shaped around your user numbers, working hours and the systems you rely on. From standard business hours cover to extended and out-of-hours support, we'll agree the right level of service and the SLAs that go with it.

To find out how our Managed Service Desk could support your team, get in touch with Axia to arrange a no-obligation conversation.